Privacy Policy
Your privacy matters to us. This policy explains how SparkLyte collects, uses, and protects your personal information when you use our web development services.
Last updated: January 15, 2025
Information We Collect
We collect different types of information to provide and improve our web development services. The information we gather helps us understand your needs and deliver personalized solutions for your business.
Contact Information
Name, email address, phone number, and business details you provide when requesting our services or contacting us through our website.
Project Details
Information about your business requirements, project specifications, and any content you share during our consultation process.
Technical Data
IP address, browser type, device information, and website usage patterns to improve our services and ensure optimal performance.
Communication Records
Messages, emails, and other communications between you and our team to maintain service quality and project continuity.
How We Use Your Information
Your information helps us deliver exceptional web development services tailored to your business needs. We use collected data responsibly and only for legitimate business purposes.
Primary Uses
We process your personal information to provide consultation services, develop websites according to your specifications, communicate project updates, and handle billing for our services. This processing is necessary for fulfilling our contractual obligations to you.
Service Improvement
We analyze usage patterns and feedback to enhance our development processes, improve website performance, and create better user experiences. This helps us stay current with technology trends and deliver innovative solutions.
Legal Compliance
When required by Taiwan law or regulations, we may process your information to comply with legal obligations, respond to government requests, or protect our legal rights and interests.
Information Sharing and Disclosure
We respect your privacy and limit information sharing to essential business purposes. We never sell your personal data to third parties for marketing purposes.
Service Providers
We work with trusted third-party services for hosting, analytics, and communication tools. These providers have access to limited information necessary to perform their services and are contractually bound to protect your data.
Business Partners
When collaborating with partners on your project, we may share relevant project information with your explicit consent. All partners are required to maintain the same privacy standards we uphold.
Legal Requirements
We may disclose your information if required by law, court order, or government request. We will notify you of such requests unless legally prohibited from doing so.
Your Privacy Rights
Under Taiwan's Personal Data Protection Act and international privacy standards, you have several rights regarding your personal information. We're committed to helping you exercise these rights effectively.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this information in a clear, readable format within 30 days of your request.
Correct Inaccuracies
Update or correct any inaccurate or incomplete personal information. We'll make these changes promptly and notify relevant third parties if necessary.
Delete Your Information
Request deletion of your personal data when it's no longer needed for our services, subject to legal retention requirements for business records.
Restrict Processing
Limit how we use your information in certain circumstances, such as when you contest the accuracy of data or object to processing.
Data Portability
Receive your personal data in a structured format for transfer to another service provider, where technically feasible and legally applicable.
Data Security Measures
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices are regularly reviewed and updated.
Encryption
All data transmissions use SSL/TLS encryption, and sensitive information is encrypted in storage.
Access Control
Strict authentication protocols and role-based access ensure only authorized personnel handle your data.
Regular Backups
Automated backup systems protect against data loss while maintaining security standards.
Monitoring
Continuous monitoring systems detect and respond to potential security threats promptly.
Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of information have different retention periods based on their purpose and legal requirements.
International Data Transfers
Our primary operations are based in Taiwan, but some of our service providers and partners may be located in other countries. When we transfer your personal information internationally, we ensure adequate protection through appropriate safeguards.
Transfer Safeguards
We use standard contractual clauses, adequacy decisions, and other legal mechanisms to ensure your data receives equivalent protection when transferred outside Taiwan. All international transfers comply with local data protection requirements.
Third-Party Services
Some tools we use for hosting, analytics, and communication may store data on international servers. We carefully evaluate these services to ensure they meet our privacy and security standards.
Cookies and Tracking
Our website uses cookies and similar technologies to improve your browsing experience, analyze usage patterns, and provide personalized content. You have control over cookie settings through your browser preferences.
Essential Cookies
These cookies are necessary for basic website functionality, including security features and form submissions. They cannot be disabled without affecting website performance.
Analytics Cookies
We use analytics cookies to understand how visitors interact with our website, helping us improve content and user experience. This data is anonymized and used only for statistical purposes.
Managing Cookies
You can control cookie preferences through your browser settings. Disabling certain cookies may limit website functionality, but will not prevent you from contacting us or using our core services.
Updates to This Policy
We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.
Notification Process
For major changes affecting your rights or how we use your information, we'll provide at least 30 days' notice before the changes take effect. Minor updates, such as clarifications or administrative changes, may be implemented immediately.
Your Continued Use
By continuing to use our services after policy updates, you acknowledge and accept the revised terms. If you disagree with changes, you may discontinue using our services and request deletion of your personal information.
Privacy Questions or Concerns?
Contact our privacy team for any questions about this policy or how we handle your personal information.
Email: contact@spark-lyte.com
Phone: +88639329923
Address: 806, Taiwan, Kaohsiung City, Qianzhen District, 高中捷運站內
We respond to privacy inquiries within 5 business days and are committed to resolving any concerns promptly and transparently.